Privacy Policy

Introduction

Clear Burst ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clear-burst.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you fill out our contact forms or request a quote, we collect personally identifiable information, such as your:

Full name
Email address
Property address (for site assessments)
Service preferences and enquiry details

Derivative Data

Our servers automatically collect information when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Financial Data

We do not collect financial information through our website. All payment processing for our services is handled through secure third-party payment processors.

Use of Your Information

We use the information we collect about you for the following purposes:

To provide and maintain our services
To respond to your enquiries and provide customer support
To send you quotes and proposals for our services
To improve our website and services
To send periodic emails regarding your enquiry or other products and services (you may opt out at any time)
To comply with legal obligations

Disclosure of Your Information

We may share information we have collected about you in certain situations:

Business Partners

We may share your information with our trusted business partners, such as equipment manufacturers and installation contractors, to provide you with the services you have requested.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the information you provide to us, please be aware that no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse.

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications
Lodge a complaint with the Office of the Australian Information Commissioner

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For enquiries that do not proceed to a service agreement, we typically retain information for up to 24 months.

Third-Party Websites

Our website may contain links to third-party websites and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Clear Burst
142 Renewable Way
Green Valley NSW 2190
Australia

Email: [email protected]